Shipping & Returns

Last Updated: [09/03/2025]

At Aura Lux, we strive to provide a seamless shopping experience. Below, you will find details about our shipping and return policies.

1. Shipping Policy

1.1. Shipping Locations

• We currently ship exclusively to the United Kingdom.

1.2. Processing Time

• Orders are processed within 1-3 business days after payment confirmation.

1.3. Delivery Time

• Standard shipping takes 5-10 business days after dispatch.
• You will receive a tracking number once your order has been shipped.

1.4. Shipping Costs

• Standard shipping is [Insert Cost] or free for orders over [Insert Amount].

1.5. Delayed or Lost Orders

• If your order is delayed beyond the estimated delivery time, please contact us at [Insert Email].
• Aura Lux is not responsible for delays caused by external factors such as customs processing or courier issues.

2. Returns & Refunds

2.1. Return Eligibility

• You may request a return within 14 days of receiving your order.
• Items must be unused, in original packaging, and in resaleable condition.

2.2. How to Request a Return

1. Email [Insert Email] with your order number and reason for return.
2. Wait for confirmation and return instructions.
3. Ship the item back to the provided return address.

2.3. Refund Processing

• Refunds are issued to the original PayPal account within 5-7 business days after we receive and inspect the item.
• Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

2.4. Non-Returnable Items

• Personalized or custom-made products.
• Items showing signs of wear, damage, or alterations.

3. Exchanges

• We do not offer direct exchanges. If you want a different item, please return your original order and place a new order.

4. Contact Us

If you have any questions about shipping or returns, contact us at:
📧 Email: [dinisbessa6958@gmail.com ]